A: Manufacturer

A: Yes, we can design and custom your product based on sample, idea or drawing.

A: Yes, we will supply free sample for all potential customers.

A: 14 days, but you can send email to get a quote during our holiday.

A: It is up on which item, some products we have many in stock and some need to be specially produced on your requirement, so our lead time is from 1 to 25 days normally.

A: Yes, all our products are manufactured in compliance with the relevant international standards and regulations, ensuring high quality to meet all customers’ requirement. For example, CE, MUTCD Standards.

A: You can send your enquiry or contact our sales, we will quote to you based on your potential order quantity, then we issue you Proforma Invoice or send you bill.

A: Normally, our payment term is 30% to 50% deposit by bank wire transfer, the balance will be paid before shipment after finish production.

A: Yes, we can accept payment by credit card/paypal or other online payment platform to ensure your smooth transaction process.

A: Yes, we provide after-sales support and offer warranties on our products. In case of any issues or defects about product quality, please reach out to our customer support team, and we will promptly address and resolve the matter.

A: Most of our products is 1 year warranty, some products we can give you 2-3 years long warranty after your order.

A: In case you receive a damaged or defective product, please contact our customer service team immediately. We will require relevant information and possibly some photos to assess the issue. We will then work towards resolving the matter, either by providing a replacement or issuing a refund, depending on the circumstances.

A: The time it takes to resolve an after-sale service request varies depending on the complexity of the issue. Simple queries can usually be resolved within 6-12 hours, while more complex problems may require additional time. Rest assured that our team works diligently to provide a timely solution.